{"id":10,"date":"2026-10-24T08:00:22","date_gmt":"2026-10-24T06:00:22","guid":{"rendered":"https:\/\/omam.se\/?page_id=10"},"modified":"2026-10-25T21:08:08","modified_gmt":"2026-10-25T20:08:08","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/omam.se\/sv_se\/refund_returns","title":{"rendered":"Returer och \u00e5terbetalning"},"content":{"rendered":"<div class=\"omam-policy\"><p>Senast uppdaterad: 25 oktober 2026<\/p><h2>Webbplatsens nuvarande status<\/h2><p>Onlinek\u00f6p \u00e4r avst\u00e4ngda. Informationen nedan beskriver konsumentr\u00e4ttigheter och returer hos OMAM Sverige inf\u00f6r f\u00f6rs\u00e4ljningsstarten. Kundservice: info@omam.se.<\/p><h2>Din \u00e5ngerr\u00e4tt p\u00e5 14 dagar<\/h2><p>Vid distansk\u00f6p av varor har du normalt 14 dagar p\u00e5 dig att \u00e5ngra k\u00f6pet utan att ange n\u00e5got sk\u00e4l, r\u00e4knat fr\u00e5n dagen efter mottagandet. Meddela tydligt att du vill \u00e5ngra k\u00f6pet innan fristen l\u00f6per ut, via e-post eller annat tydligt meddelande. Du har normalt ytterligare 14 dagar p\u00e5 dig att skicka tillbaka varan. Lagstadgade undantag, till exempel verkligt personligt anpassade varor, ska f\u00f6rklaras f\u00f6re k\u00f6p. Hantering ut\u00f6ver vad som beh\u00f6vs f\u00f6r att unders\u00f6ka varan kan medf\u00f6ra ett lagenligt v\u00e4rdeminskningsavdrag, men tar inte automatiskt bort \u00e5ngerr\u00e4tten.<\/p><h2>\u00c5terbetalning och returfrakt<\/h2><p>Vid lagstadgad \u00e5nger omfattar \u00e5terbetalningen de betalningar som lagen kr\u00e4ver och vanlig utg\u00e5ende frakt n\u00e4r det \u00e4r till\u00e4mpligt. \u00c5terbetalning sker utan on\u00f6digt dr\u00f6jsm\u00e5l och inom 14 dagar efter \u00e5ngermeddelandet. F\u00f6r varor f\u00e5r \u00e5terbetalning h\u00e5llas inne tills varan eller bevis p\u00e5 returen har tagits emot. Normalt anv\u00e4nds det ursprungliga betalningss\u00e4ttet om du inte uttryckligen godk\u00e4nner n\u00e5got annat. Kunden betalar direkt returfrakt endast n\u00e4r detta har meddelats f\u00f6re k\u00f6pet, om vi inte tar p\u00e5 oss kostnaden. N\u00f6dv\u00e4ndiga returkostnader vid en giltig reklamation hanteras enligt tvingande lag.<\/p><h2>Ut\u00f6kad frivillig returr\u00e4tt<\/h2><p>Vi erbjuder ut\u00f6kad frivillig returr\u00e4tt p\u00e5 30 dagar f\u00f6r ber\u00e4ttigade produkter. Utanf\u00f6r den lagstadgade \u00e5ngerfristen ska varor vara oanv\u00e4nda, i s\u00e4ljbart skick och \u00e5tf\u00f6ljas av etiketter, tillbeh\u00f6r och ink\u00f6psbevis samt originalf\u00f6rpackning n\u00e4r det rimligen \u00e4r m\u00f6jligt. Den frivilliga returr\u00e4tten begr\u00e4nsar inte lagstadgad \u00e5ngerr\u00e4tt eller reklamationsr\u00e4tt.<\/p><h2>Fel p\u00e5 varan och reklamationer<\/h2><p>Enligt svensk konsumentr\u00e4tt kan ursprungliga fel normalt reklameras i upp till tre \u00e5r. Kontakta OMAM Sverige med en beskrivning av problemet och orderuppgifter. Foton kan hj\u00e4lpa, men \u00e4r inte ett absolut villkor f\u00f6r lagstadgade r\u00e4ttigheter. Leverant\u00f6rsleveranser tar inte bort v\u00e5rt ansvar som s\u00e4ljare. Om en tvist inte kan l\u00f6sas kan \u00e4renden som uppfyller kraven pr\u00f6vas av ARN eller beh\u00f6rig domstol.<\/p><h2>Kontakt f\u00f6r returer<\/h2><p>Mejla info@omam.se. Returadress: OMAM Sverige, Tr\u00e4dg\u00e5rdsgatan 3A, 545 30 T\u00f6reboda, Sverige. Ange orderreferens n\u00e4r den finns. Skicka inte varor till en leverant\u00f6r om du inte har f\u00e5tt den returadressen. Ett tydligt \u00e5ngermeddelande kr\u00e4ver inte konto eller s\u00e4rskild blankett.<\/p><p><a href=\"https:\/\/www.arn.se\/\" rel=\"noopener\">Allm\u00e4nna reklamationsn\u00e4mnden (ARN)<\/a><\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>Last updated: 25 October 2026 Current website status Online purchasing is disabled. The information below explains the consumer-rights and returns [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/omam.se\/sv_se\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/omam.se\/sv_se\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/omam.se\/sv_se\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/omam.se\/sv_se\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/omam.se\/sv_se\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":5,"href":"https:\/\/omam.se\/sv_se\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":1224,"href":"https:\/\/omam.se\/sv_se\/wp-json\/wp\/v2\/pages\/10\/revisions\/1224"}],"wp:attachment":[{"href":"https:\/\/omam.se\/sv_se\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}