Last updated: 25 October 2026
Current website status
Online purchasing is disabled. The information below explains the consumer-rights and returns framework for OMAM Sverige before sales open. Customer service: info@omam.se.
Your 14-day right of withdrawal
For eligible distance purchases of goods, you normally have 14 days to withdraw without giving a reason, starting the day after receipt. Tell us clearly that you wish to withdraw before the period ends, by email or another clear notice. You normally have a further 14 days to send back the goods. Statutory exceptions, including genuinely personalised goods, must be explained before purchase. Handling beyond what is necessary to inspect the goods may result in a lawful deduction for diminished value; it does not automatically remove the right of withdrawal.
Refunds and return costs
For statutory withdrawal, refunds include the payments required by law and standard outbound delivery where applicable. Refunds are made without undue delay and within 14 days after the withdrawal notice; for goods, reimbursement may be withheld until the goods or evidence of return are received. The original payment method is normally used unless you expressly agree otherwise. Direct return costs are payable by the customer only where this was disclosed before purchase, unless we agree to cover them. Necessary return costs for a valid defect complaint are handled in accordance with mandatory law.
Additional voluntary returns
We offer additional voluntary returns within 30 days for eligible products. Outside the statutory withdrawal period, items must be unused, in resalable condition and accompanied by their labels, accessories and proof of purchase, with original packaging where reasonably possible. This voluntary offer does not limit statutory withdrawal or complaint rights.
Defective goods and complaints
Under Swedish consumer law, original defects can generally be complained about for up to three years. Contact OMAM Sverige with a description of the problem and order information. Photographs may help but are not an absolute condition for exercising statutory rights. Supplier fulfilment does not remove our responsibilities as seller. If a dispute cannot be resolved, eligible cases may be referred to ARN or a competent court.
Return contact
Email info@omam.se. Return address: OMAM Sverige, Trädgårdsgatan 3A, 545 30 Töreboda, Sweden. Include your order reference where available. Do not send items to a supplier unless that return destination has been given to you. A clear withdrawal notice does not require an account or a special form.
